Refund Policy

Last updated: Friday, April 10, 2026

1. Refund Eligibility

We offer refunds for subscription purchases within 14 days of the initial purchase date, provided you have not extensively used the service.

2. How to Request a Refund

To request a refund, please contact our support team at ceo@falconoon.com with your order details and reason for the refund request.

3. Processing Time

Refunds are typically processed within 5-10 business days after approval. The time for the refund to appear in your account depends on your payment method.

4. Non-Refundable Items

Custom integrations, enterprise contracts, and services already rendered are not eligible for refunds.